30 days to change your mind. If the light isn't right for the room, return it within 30 days of delivery for a full refund.
Condition. Items need to come back unused and in their original packaging, with all fittings, fixings and parts included. Once a light has been wired in or installed we can only accept it back if it's faulty.
Starting a return. Email contact@jfhabrightnest.com with your order number and we'll reply with return instructions within one working day. Please don't send anything back before you hear from us.
Return postage. Return postage is paid by you unless the item arrived faulty, damaged or wasn't what you ordered — in those cases we cover it.
Faulty or damaged on arrival. Tell us within 30 days with a photo and we'll arrange a replacement or a full refund, including postage both ways.
Refunds. Once your return reaches us we'll inspect it and refund to your original payment method within 5 working days. Your bank may take a few days more to show it.
Your legal rights. Under the UK Consumer Contracts Regulations you have a statutory right to cancel within 14 days of receiving your order. Our 30-day window is offered on top of that and doesn't affect your statutory rights.